Delivery, returns & your rights
Your plants, safely delivered
Every order is packed by hand and treated like a piece of our own collection. Here's everything you need to know before yours arrives — and what to do if something isn't right.
UK shipping options
We ship exclusively within the United Kingdom. All orders are delivered within 5 working days of placing your order. Working days are Monday to Friday, excluding UK bank holidays.
Standard tracked
From £6.99
Within 5 working days
Fully tracked with carrier updates. Delivery charges are calculated at checkout based on your order.
Free shipping
Free on orders over £75
Within 5 working days
Automatically applied at checkout when your order total exceeds £75.
UK-wide delivery
Delivery charges shown at checkout
Within 5 working days
We ship to all UK mainland addresses. Some remote areas may take slightly longer.
Delivery
All orders are delivered within 5 working days of placing your order. Working days are Monday to Friday and exclude weekends and UK bank holidays.
We do not dispatch on weekends or UK bank holidays. This protects your plants from spending unnecessary time in a carrier depot over a weekend.
You will receive tracking information once your order has been dispatched. Please ensure someone is available to receive the parcel, especially in warm weather, as plants left outside can deteriorate quickly.
Live plant care in transit
Shipping live plants requires more than a box and some bubble wrap. Here's how we keep them healthy on the journey to you.
Pre-shipment watering
Plants are watered 24–48 hours before dispatch — hydrated enough for transit, but not so wet that roots sit in moisture during the journey.
Temperature protection
In colder months (October–March) we include heat packs where appropriate and use insulated liners to protect tropical specimens from cold shock.
Secure packing
Each plant is individually wrapped, staked if needed, and nestled firmly so it cannot shift during transit. Pots are sealed to prevent soil spillage.
Acclimatisation on arrival
When your plant arrives, unbox it promptly, remove all packaging, and place it in bright indirect light for 48–72 hours before resuming your normal care routine.
Our packaging promise
We're committed to keeping our packaging as eco-friendly as possible. That means biodegradable tape, recycled cardboard, and plastic-free void fill wherever we can manage it.
Our 3D printed moss poles and hardware ship in the same box as your plant, nestled securely alongside it. No separate deliveries, no extra packaging waste.
When your order arrives
Plants should arrive in satisfactory condition and match their description. Here's what to do when your parcel lands.
Photograph your plants promptly
We encourage you to take a few photos of your plants shortly after unboxing — both the plants themselves and the packaging. This makes it much easier to resolve any issues quickly if something isn't right.
What to expect
Plants are living things and each one is unique. Minor natural variation in leaf size, colour or shape is normal and not a defect. What is not acceptable is significant damage, disease, or a plant that doesn't match its description — and we take those seriously.
Something isn't right?
If your order arrives damaged, incorrect or in poor condition, please contact us as soon as possible with your order number, a description of the problem and clear photographs of the item and packaging. Keep the packaging where possible while we help resolve the issue. Please contact us before disposing of an affected item.
Returns & your rights
Damaged, faulty or misdescribed items
If an item arrives damaged, faulty or not as described, you have statutory rights under the Consumer Rights Act 2015. We will provide a refund, repair or replacement as appropriate. We cover reasonable return postage costs for faulty or misdescribed goods. Please contact us at hello@mrpinksbotanica.co.uk with your order number, a description of the issue and clear photographs.
Change-of-mind returns (online purchases)
For most online purchases, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return the items. You may inspect the goods as you would in a shop. Please note: for change-of-mind returns, you are responsible for the cost of return postage. We will refund the price of the goods and the standard outbound delivery charge within 14 days of receiving the returned goods or evidence of return, whichever is earlier. Any premium delivery upgrade is not refundable.
Live plants
We do not apply a blanket 'no returns on plants' policy. Your statutory rights always apply — if a plant arrives damaged, diseased or not as described, we will put it right. For change-of-mind returns, please be aware that live plants are perishable goods. If a plant has genuinely deteriorated rapidly and cannot reasonably be returned in the condition it was received, we may not be able to accept a change-of-mind return — but this does not affect your rights where the plant was faulty or misdescribed.
Accessories, substrates and hardware
Our moss poles, living frames, substrates and accessories are eligible for change-of-mind returns under the 14-day cancellation right described above, provided they are returned in a resaleable condition. Standard products available in a range of colours or sizes are not bespoke items and are eligible for return.
How to return
To start a return, please contact us at hello@mrpinksbotanica.co.uk with your order number and reason for return. We will confirm the return address and next steps. Please do not send items back without contacting us first. We do not charge a restocking fee.
Your statutory rights
Nothing in this policy affects your statutory rights.
Common questions
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